At Mabu Tribe, we are committed to ensuring your satisfaction with our pro-health haircare products. If for any reason you are not completely happy with your purchase, we are here to help.

Eligibility for Refunds and Exchanges

• Time Frame: You have 30 days from the date of purchase to request a refund or exchange.
• Condition: Products must be unused, unopened, and in the same condition as received.
• Proof of Purchase: A valid receipt or proof of purchase is required.

Non-Returnable Items

• Gift cards
• Products marked as final sale

Refund Process

1. Initiate a Return: Contact our customer service team at [email protected] with your order details.
2. Ship the Item: After receiving confirmation, send the product back to our return address provided by the customer service team.
3. Inspection: Upon receipt, we will inspect the product and notify you of the approval or rejection of your refund.
4. Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Exchanges

If you need to exchange an item, please follow the same steps as for a refund. Once your return is received and inspected, we will send out the replacement item.

Damaged or Defective Items

In the event you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a prompt replacement or refund.

Shipping Costs

• Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).
• Non-Refundable: Original shipping costs are non-refundable.

Contact Us

For further assistance, please reach out to our customer service team:

• Email: [email protected]
• Phone: +27 81 535 9729

We appreciate your trust in Mabu Tribe and strive to make every experience a positive one. Thank you for being a part of our tribe and celebrating the beauty of natural hair with us.